Returns and Refund Policy

At Dixie Girl Studio, we want you to be fully satisfied with your purchase. If you're not happy with an item, we're here to help.

Eligibility for Returns

• Items must be unused, in their original packaging, and in the same condition you received them.  

• Customized or personalized products cannot be returned unless they arrive damaged or defective.  

Timeframe

Returns must be initiated within **21 days** of receiving your order.  

How to Initiate a Return

• Contact us at dixiegirlstudio@gmail.com with your order number and details about the item you'd like to return.  

• We'll provide instructions on how and where to send the item back.

Refunds

• Once we receive the returned item, we will inspect it and notify you about the approval or rejection of your refund.  

• Approved refunds will be processed to your original payment method within **5–7 business days**.

Delivery Costs

Customers are responsible for return delivery costs unless the item is defective or incorrect.  

Questions or Concerns?

For any questions about refunds or returns, don’t hesitate to reach out to us at dixiegirlstudio@gmail.com. We're here to make it right.